Frequently Asked Questions
Q
Can your products’ label, packaging, design be customized?
Yes. We can customize label, packaging, design if you can meet our MOQ.
Q
How could I get a sample?
Before we received the first order, please afford the sample cost and express fee. We will return the sample cost back to you after you place the first order.
Q
How can you guarantee the quality?
Professional product quality inspection team ensures order defective rate; Otherwise, we take full responsibility according to our wholesome after-sales support system.
Q
What are your terms of payment?
Payment terms vary among different countries. Generally, 30% T/T in advance, 70% balance before shipment.
Q
What is your shipping way?
By express (DHL, FEDEX, UPS, TNT, EMS, etc.), air, sea.
Q
How to deal with the faulty for LED full spectrum grow light?
Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.